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    Group29 Discussion Board :: View topic - Word 2000 problems opening - Splash screen, then clocking...
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    Group29 Discussion Board Forum Index -> Group29 Tech Tips -> Word 2000 problems opening - Splash screen, then clocking...
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    Word 2000 problems opening - Splash screen, then clocking...
    PostPosted: Thu Feb 03, 2005 8:13 pm Reply with quote
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    This solution was from the comp.os.ms-windows.apps.word-proc news group.


    Word 2000 hangs at splash screen, reinstallation doesn't solve problem

    If Word is not launching for you at all or is crashing or freezing as soon as it comes on the screen, odds are your global template has become corrupt or something is loading automatically in your Word Startup folder that is mis-configured or corrupt.

    To see if it's a corrupt global template, go to your Start button and click on Run.

    In the Run box, type "winword.exe /a" (without the quotes, but WITH the space). If Word launches OK, then it probably is your normal.dot file that is bad (since this switch launches Word with a clean, empty template).

    To get yourself a new, uncorrupt template, simply close Word and search your computer for normal.dot and rename or delete it.

    In Word, you should be able to go under TOOLS --> OPTIONS --> FILE LOCATIONS and look to see what the path is to the User Template directory. This is the directory containing your Normal.dot file.

    Mine is located in the following directory in Windows 98 (also applies to Windows ME)

    C:\Documents and Settings\Administrator\Application Data\Microsoft\Templates

    It is a hidden file, so you may have to configure your Explorer window to view hidden files.

    When you launch Word again, it will look for normal.dot and if it can't find it, it will create a new one. If this does NOT cause Word to launch correctly, then you need to look inside Word's Startup Folder and see if there are any add-ins in there that could be causing the problem. This folder is usually located at C:\Windows\ Application data\ Microsoft\ Word\ Startup . (Or, if you run Windows 2000 or have multiple Windows profiles, look in your user profile or all users for your application data folder.) Or, if all else fails, search your hard drive for “startup” and you will find it.) If there are any files in there, move them all to another location and see if Word launches. If it does, then move the files back one at a time until you find the culprit.


    If that does not help, the Microsoft MVP site has an article that contains this and other, more detailed tips.

    http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
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    Word 2000 problems opening - Splash screen, then clocking...
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